1. Data Controller Details
Who Is Responsible for Your Data?
The data controller for your personal data is Leicester Upholstery and Sofa Cleaners. A data controller is the person or organisation that decides why and how your personal data is collected and used. If you have any questions about how your data is handled, please get in touch using the details below.
Business name: Leicester Upholstery and Sofa Cleaners
Registered address: 19, 132 Agin Court, Charles St, Leicester LE1 1LE
Telephone: 07700 170870
Website: leicesterupholsteryandsofacleaners
2. What Data We Collect
Personal Data We May Collect
Depending on how you interact with us, we may collect the following types of personal data:
How We Collect Your Data
We collect your data in the following ways:
Special Category Data
We do not knowingly collect sensitive or special category data (such as health information, racial or ethnic origin, or religious beliefs) as part of our normal business operations.
- Full name
- Home or business address
- Email address
- Telephone number
- Payment information (where applicable)
- Details of the services you have requested
- Directly from you — via phone, website enquiry forms, email or in person
- Automatically through website cookies and analytics tools
- From third-party platforms, such as booking or review platforms
3. How We Use Your Data
Our Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so. The bases we rely on include:
Specific Purposes
We use your personal data for the following purposes:
- Performance of a contract — to provide our upholstery and sofa cleaning services to you
- Legitimate interests — to manage, operate and improve our business
- Legal obligation — to comply with applicable laws and regulations
- Consent — for marketing communications, where you have given us your permission
- To respond to enquiries and provide quotes
- To book and deliver upholstery and sofa cleaning services
- To process payments
- To send appointment reminders or follow-up communications
- To send marketing emails or promotional offers (only with your consent)
- To improve our website and customer experience
- To comply with legal and regulatory obligations
4. Cookies
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help the website recognise your device and remember certain information about your visit, such as your preferences or how you navigated the site.
Types of Cookies We Use
We may use the following types of cookies on our website:
Managing Your Cookie Preferences
When you first visit our website, you will be shown a cookie banner that allows you to accept or decline non-essential cookies. You can also adjust your cookie settings at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your experience when using it.
- Essential or strictly necessary cookies — these are required for the website to function properly and cannot be switched off
- Analytics cookies — such as Google Analytics, which help us understand how visitors use our website so we can improve it
- Marketing or preference cookies — where applicable, these may be used to remember your preferences or deliver relevant content
5. Third-Party Sharing
When We May Share Your Data
We may share your personal data with trusted third parties in the following circumstances:
What We Do Not Do
We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without your explicit consent.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and we encourage you to read their privacy policies before providing any personal data to them.
- With service providers who assist us in delivering our services, such as payment processors or scheduling software
- With analytics providers such as Google Analytics
- With professional advisers, including accountants or legal advisers, where necessary
- Where required by law or by a regulatory authority
6. Data Retention
How Long We Keep Your Data
We only retain your personal data for as long as is necessary for the purposes for which it was collected. Our general retention periods are as follows:
Deletion of Data
Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you would like to request earlier deletion of your data, please refer to the Your Rights section below.
- Customer records: retained for as long as necessary to fulfil the service and for a reasonable period thereafter, typically up to 6 years for contractual and tax purposes
- Enquiry data where no booking is made: retained for a shorter period, typically up to 12 months
- Marketing consent records: retained until you withdraw your consent
7. Your Rights
Overview
Under UK GDPR, you have a number of rights in relation to your personal data. These rights may be subject to certain exemptions in specific circumstances. A summary of your rights is set out below.
7.1 Right of Access
You can request a copy of the personal data we hold about you. This is known as a Subject Access Request.
7.2 Right to Rectification
You can ask us to correct any personal data we hold about you that is inaccurate or incomplete.
7.3 Right to Erasure
In certain circumstances, you can request that we delete your personal data. This is sometimes referred to as the right to be forgotten.
7.4 Right to Data Portability
You can ask us to provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another organisation.
7.5 Right to Restriction of Processing
In certain circumstances, you can ask us to restrict how we use your personal data.
7.6 Right to Object
You have the right to object to us processing your personal data for direct marketing purposes, or where we rely on legitimate interests as our lawful basis for processing.
How to Exercise Your Rights
To exercise any of your rights, please contact us in writing using the details provided in the section below. We will respond to your request within one calendar month. We may need to verify your identity before we can process your request.
8. How to Contact Us
Get in Touch
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. We are happy to help.
Business name: Leicester Upholstery and Sofa Cleaners
Address: 19, 132 Agin Court, Charles St, Leicester LE1 1LE
Telephone: 07700 170870
Website: leicesterupholsteryandsofacleaners
9. How to Complain to the ICO
Your Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK's independent authority responsible for upholding data protection rights. We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do get in touch with us first.
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
This Privacy Policy was last reviewed in 2025. We reserve the right to update this policy from time to time. Any changes will be published on this page.